Terms and Conditions
Privacy Policy:
Security:
We endeavor to protect your Personal Information against loss, theft, unauthorized access, disclosure, copying, use, or modification. The security measures we use are appropriate to the sensitivity of the information, regardless of the format in which it is held. Our safeguards include:
- Physical measures: Locked filing cabinets, restricted access to offices, and alarm systems.
- Technical tools: Passwords and encryption, using industry best practices.
- Organizational controls: Confidentiality agreements, limited access on a need-to-know basis, staff training, and security clearances.
Online Security:
We prioritize online security, incorporating encryption and authentication tools to protect your Personal Information from unauthorized use. Firewalls are in place to safeguard our servers and network from unauthorized access and tampering.
Returns, Refunds, Cancellations, and Exchanges:
What We Will Do Together:
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Step 1 – Raise a return/replacement request within 3 days from the date of delivery if you’ve received wrong or expired product(s).
Please raise a request with order and contact details:- Phone/WhatsApp: +92-343-6519367 or +92-308-3437234
- Email: sncskin.info@gmail.com
You can also raise a request using the chat option on our website.
In case of damaged/missing product(s), raise a return/replacement request within 2 days from the date of delivery.
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Step 2 – Allow us 2 working days to review your return request.
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Step 3 – After reviewing your return request, we will send our courier partner to pick up the products.
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Step 4 – If our reverse pickup service is unavailable at your location, you will need to self-ship the product via a reliable courier partner. We will reimburse the courier charges after receiving the product.
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Step 5 – After your product is received and verified, we will initiate a replacement or refund. Replacements are subject to stock availability.
Conditions for Return/Replacement:
You may return or replace a product if:
- Wrong product delivered.
- Expired product delivered.
- Damaged product delivered (physical damage or tampered packaging).
- Incomplete order (missing products).
Conditions Where Return/Replacement Requests Will Not Be Accepted:
- Opened/used/altered products.
- Missing original packaging (mono cartons, labels, etc.).
- Return/replacement request is generated after 3 days from the date of delivery.
- Damaged/missing product is reported after 2 days from the date of delivery.
How Are Returns Processed?
Once you request a return, a pickup is organized. Our courier partners will come within 5-7 business days after your return request is received. The product will be returned to our warehouse for quality control. Once it passes inspection, a refund will be initiated.
Can I Cancel My Order?
You can cancel an order by clicking the Cancel button on the order details page under the My Account section. Alternatively, call us during business hours (Mon - Fri, 9 am to 5 pm) for assistance.
SNC Skincare reserves the right to cancel any order without pre-confirming the customer and may verify any order before shipping.
Note: Orders can only be canceled until the status is “Ready to Ship.”
How Will I Receive My Refund?
- For prepaid orders, refunds will be returned to the bank account/credit card used for payment within 7 business days.
- For Cash on Delivery (COD) orders, customers will need to provide bank details for the refund.
How Long Does It Take to Receive a Refund?
We process refunds for canceled orders within 7 business days. For returns, refunds will be processed after the product is received at our warehouse and passes quality inspection, which can take up to 2 weeks.
Can I Return Part of My Order?
Yes, you can return any eligible products within 3 days of delivery.
Products with a Purpose:
At SNC Skincare, product decisions are based on solving real problems. We start by understanding the issue and researching the underlying causes.
Inspired by the Latest Research:
We consult with our panel of experts, including awarded scientists and doctors, to develop formulations based on the latest scientific and natural research. After extensive research and consultations, we make decisions on product concepts, ensuring they meet your expectations in both effectiveness and packaging.