Return and Exchange Policy

Step 1:
Raise a return/replacement request within 3 days from the date of delivery if you've received a wrong or expired product(s).
Please raise a request with order and contact details at:

• Phone/WhatsApp: +92-343-6519367 or +92-308-3437234
• Email: sncskin.info@gmail.com

In case of damaged/missing product(s), raise a return/replacement request within 2 days from the date of delivery.

Step 2:
Give us 2 working days to review your return request.

Step 3:
In case our reverse pickup service is unavailable at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges.

Step 4:
After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacements are subject to stock availability.

---

Conditions for Return/Replacement:
You may return or replace a product if:

• The wrong product was delivered.
• An expired product was delivered.
• The product was damaged (physical damage or tampered packaging).
• The order is incomplete or missing products.

---

Conditions Where Return/Replacement Requests Will Not Be Accepted:

• The product has been opened/used/altered.
• The original packaging (mono cartons, labels, etc.) is missing.
• The return/replacement request is generated after 3 days from the date of delivery.
• The damaged/missing product is reported after 2 days from the date of delivery.